1Prohibited Activities

You may not use OTG Networks services for any of the following activities:

2Network Security

You must take reasonable measures to protect the security and integrity of our network and services.

2.1 Account Security

• Secure Credentials: Use strong, unique passwords and enable multi-factor authentication
• Unauthorized Access: Do not share login credentials or allow unauthorized users to access your account
• Security Incidents: Immediately report any suspected security breaches to security@otgnetworks.com
• Device Security: Keep devices running OTG applications updated with the latest security patches

2.2 Network Abuse

The following network activities are strictly prohibited:

• Port scanning or network reconnaissance
• Attempting to intercept or monitor communications not intended for you
• Traffic pumping or artificially inflating call volumes
• Bandwidth flooding or resource exhaustion attacks
• Exploiting system vulnerabilities or security flaws

3Communication Standards

All communications made through OTG Networks must comply with applicable laws and industry best practices.

3.1 Regulatory Compliance

You are responsible for ensuring compliance with:

• TCPA (Telephone Consumer Protection Act): Obtain prior express written consent before making marketing calls or texts
• TSR (Telemarketing Sales Rule): Honor Do Not Call lists and time-of-day restrictions
• CAN-SPAM Act: Include accurate header information and unsubscribe options in commercial emails
• GDPR/CCPA: Respect data privacy rights and obtain consent for data collection

3.2 Professional Conduct

• Maintain professional and respectful communication at all times
• Clearly identify yourself and your organization when making calls
• Provide accurate information and avoid deceptive practices
• Honor opt-out requests promptly and maintain suppression lists

4Fair Use Guidelines

Our "unlimited" plans are designed for normal, reasonable commercial use by standard business operations.

4.1 What Constitutes Fair Use

• Regular business calls and meetings during normal business hours
• Standard customer support and sales communications
• Internal team collaboration and conferencing
• Reasonable voicemail and call recording usage

4.2 Unreasonable Use Examples

The following activities are considered excessive and may result in conversion to metered billing:

• High-Volume Call Centers: Operating large-scale inbound/outbound call centers without appropriate licensing
• Continuous Calls: Making uninterrupted calls 24/7 or calls exceeding 4 hours in duration
• Auto-Dialing: Using predictive dialers, power dialers, or auto-dialing systems without authorization
• PBX Trunking: Trunking calls to other PBX systems without appropriate SIP trunking licenses
• Reselling Minutes: Reselling or redistributing voice minutes to third parties
• Recording Storage: Using unlimited recording storage for non-business purposes or archival beyond retention needs

5Caller ID and Authentication

Proper caller ID practices are essential for maintaining trust and complying with telecommunications regulations.

5.1 Caller ID Requirements

• Accurate Information: Display accurate caller ID information that identifies your business
• Authorized Numbers: Only use phone numbers that are properly assigned to your OTG account or legally ported to our network
• No Spoofing: Do not falsify or manipulate caller ID to deceive recipients or hide your identity
• STIR/SHAKEN Compliance: OTG Networks implements STIR/SHAKEN authentication to verify caller identity

5.2 Prohibited Caller ID Practices

• Displaying fake or misleading phone numbers
• Using local caller IDs to deceive recipients ("neighbor spoofing")
• Impersonating government agencies or legitimate businesses
• Hiding your identity for malicious purposes

6High-Risk Use Restrictions

OTG Networks services are not designed, intended, or certified for use in critical or life-safety applications.

6.1 Prohibited High-Risk Applications

The following use cases are strictly prohibited:

• Medical life support systems or patient monitoring
• Emergency dispatch or primary 911 services
• Nuclear facility operation or control systems
• Air traffic control or aviation navigation
• Military weapons or defense systems
• Critical infrastructure (power grid, water treatment, etc.)

6.2 Emergency Services Limitations

• VoIP 911 service operates differently than traditional landline 911
• Service may be unavailable during power outages or internet disruptions
• You must keep your emergency dispatch address current in the admin portal
• Maintain backup communication methods for life-safety situations

7Monitoring and Enforcement

OTG Networks actively monitors service usage to ensure compliance with this Acceptable Use Policy.

7.1 Monitoring Practices

We reserve the right to monitor:

• Call volume patterns and destination numbers
• Bandwidth usage and network traffic
• Complaint reports from recipients or third parties
• Security threat indicators and anomalous behavior
• Compliance with regulatory requirements

7.2 Enforcement Actions

Violations of this AUP may result in the following actions:

7.3 Appeals Process

If you believe an enforcement action was taken in error, you may submit an appeal to compliance@otgnetworks.com within 10 business days. Include your account details and explanation of the circumstances. Appeals will be reviewed within 5 business days.

8Reporting Violations

We take violations of this Acceptable Use Policy seriously and appreciate reports from the community.

8.1 How to Report Abuse

If you believe someone is violating this AUP, please report it immediately: